I recently flew from Delhi to singapore in Jet Airlines I wrote them an email  to complain about their pathetic service

Hello Jet Airways, (CC Directorate General of Commercial Aviation)

I am Tejaswy Appalla and I am writing this email to complain about the poor  quality of services in my recent trip in your airlines.
Here are the flight ticket details

SERVICE        FROM                TO                     DEPART  ARRIVE
————– ——————- ——————— ——– ——-
JET AIRWAYS – 9W 18
WED 23FEB      DELHI IN            SINGAPORE SG           0855     1715
INDIRA GANDHI INTL  CHANGI
NON STOP       TERMINAL 3          TERMINAL 3             DURATION 5:50
NON SMOKING
RESERVATION CONFIRMED- Q ECONOMY
ON BOARD: BREAKFAST
EQUIPMENT:BOEING 737-800 (WINGLETS)

To make it easy for you to understand let me write this email in a bulleted form


1. I do not understand as to why I was treated like a freeloader in the economy class of the flight? Yes I am travelling in economy class  but I have paid good money for the flight. Is too much to ask for a coke or Juice ? Do you not pack enough Juice and coke for the trip. Is it like the first come and first serve policy of A.Raja the ex Telecom minister , who is currently in Tihar jail, on the 2 G spectrum.? How is that that you run out of juice 3 hours into the flight.? I want to know.


2. Are all the cabin crew that you have hired bonded labour? I mean to say that I always thought that “Air host” was a career choice and not forced. Why was I being treated like an I am responsible for their hardship? Please refer to point 1

3. Why is the bar for the economy class closed earlier than the Business class? As a matter of fact why is the bar never closed for first class and closed for economy as soon as it opens? Arent there some guidelines that DGCA has set for you ? Or do you just find it easier to not follow them?


4.Is it a norm to serve the breakfast at 1200 hrs on a 900hrs startup flight and that too cold?

5.Why is it that I get a feel of racial discrimination by your flight crew who ironically, are also Indians ?

I was on my way to Adelaide, on the trip from Singapore to Adelaide I had the most pleasant flight trip (Quantas Airlines JET AIRWAYS – 9W 4082). Ironically I spent the same amount of money on both tickets (economy) and look at the service difference. I wonder what the DGCA has to say about this.? Or is it just the way “We Indians” roll ?

I feel that my bus trip on the Uttarakhand roadways from Delhi to Dehradun was way better than your trip in your flight. Atleast I could buy stuff that I wanted to eat before hand or during the bus stoppage.


I am sorry to say that it was a pathetic flight and the entire economy class was treated like some beggars sitting in the steps of a temple hoping that the devotees would throw them a piece of coconut on their way out. I may the only one taking the time out to write an email.

The sad thing about this is that  I know that things will not improve even after you and DGCA have read this email. But hey,like Diya Mirza says in that ad, ”I am doing my bit”

I will launch a formal complaint with the DGCA on you and follow it up with a RTI.

–
Regards

Tejaswy Appalla

Effect I got a reply from the jet guys in an hour

From: Guest Relations <guestrelations@jetairways.com>
Date: Fri, Feb 25, 2011 at 4:01 PM
Subject: JET AIRWAYS (INDIA) LTD
To: Tejaswy

Cc:  DGCA

Dear Mr Appalla,

Thank you for your email of date.

I have already initiated an investigation into the issue and will be writing to you again shortly.

The reference number which will we use for future communication on your feedback is BOM/CCI/250211/4626373.

Thank you for your patience and understanding in the interim.

Sincerely

Nalini D’Penha
Officer – Guest Relations
Jet Airways (India) Limited / Jet Lite (India) Limited
Working Hours: Mon-Fri 0900-1730hrs

“Right On Time Everytime”

Now I thought things will improve for the better after this….but no, they gave me a very generic apology letter

read here